FairPlay is our way to deal with our customers – We deliver quality and design at the given delivery schedule - Our customers place their order and fulfil their part.
Delivery
Once payment is received orders will normally be dispatched within 5 working days. If the product is not in stock and we anticipate that dispatch will be more than 7 days from order we will advise you and give you the option of accepting a later delivery or cancelling the order, in which case a full refund will be made.
Delivery Charges
Your order will be delivered by Swedish Post and will require to be signed upon delivery. The cost for delivery of a 5 kg package within EU is typical 35 Euro. We deliver to following countries: Belgium, Denmark, Finland, Portugal, Switzerland, Germany, Austria, and UK. For other countries please make an inquire.
Returns
We will accept return of any unused item, returned in its original packing. Sender will pay return freight. Refunds on purchases made with a credit card will only be refunded to the same card. To avoid misunderstanding and dispute we recommend that you advise us by e-mail info@finthem.se. You may also contact us by telephone +468245024 fax +468235023.
Prices and Payment
If prices are increased you will be advised and given the option of cancelling your order for a full refund of any payment already made. Outside Sweden do we only charge via PayPal (dec06) and only accept prepaid orders. Through PayPal do we generate an invoice that you pay against with your credit card. We also accept cash transfer through IBAN within EU, we issue an email invoice with the products and information about our IBAN NO. Safe and easy way to transfer funds.
5. Availability
All orders for products are subject to availability. If a product is out of stock do we send you an message and inform about expected deliverydate. You are free to cancel the order.